About the author – Menno R. van Dijk

Menno R. van Dijk, currently an operational excellence consultant/trainer, has a master’s degree in engineering from Delft University of Technology. His innovative views on Lean and teamwork have led to the development of Super7 Operations within ING. He and his wife, Angie, have two children and live near Amsterdam, The Netherlands.

On his blog, www.cooperationalexcellence.nl, he regularly writes about Lean, operational excellence and teamwork.